Sales Support Manager

Created: 21-01-2021


Category: Operations, Retail, Sales

Location: Paris,France

We are looking for a Sales Support Manager (F/M) to join our super Sales Operations team in Paris !


The Operations Manager is responsible for the facilitation and standardization of the operations across the Retail and Wholesale channels and for all the sales analysis.

He/she guarantees an operational excellence level towards all the teams within the Sales Dept. in order to meet the department’s objectives.




  • Support & coordination operations / projects : giftcards, MPOS, uniforms…
  • Cloud Project”: manage the tool, activate new users, create handbooks and tutorials and train on the use of the tool.
  • “BtoB Project”: manage the tool, activate new users, create handbooks and tutorials and train on the use of the tool.
  • Create operative handbooks for the use of the existing in-store tools in (both Concept Stores O&O and FCH) coherently with the operative procedures.
  • Maintain and supervise the maintenance of the Sales Database, working together with Sales Support team and Sales Analyst.
  • Control, approve & communicate Commercial targets per store, region & district
  • Support both RTL and WHL Development Business Plans (activate new users, activate suppliers, manage retro planning, concept development for the WHL channel, sale terms and conditions, etc.).
  • Create and supervise contents and the delivery of the Sales newsletters.
  • Support annual Sales & Sales Dept OPEX budget, expenditures scheduling, variances analysis, corrective action initiation (budgeting & forecasting).
  • Support the meetings organization for the Dept. : sales meetings, DSM/RSM/SM meetings, monthly management meetings, FR & partners meetings
  • Define the process for the new campaign release together with Sales Analyst, Marketing and Merchandising in terms of timing, sell in folder delivery, coordination of departments.
  • Support the definition of any new process inside the Sales Dept in terms of contents, coordination, timeline, delivery, with the aim to optimize and simplify
  • Performance monitoring (promotions, monthly reporting and support to budgeting)
  • Market insight (cannibalization impact sizing, etc…)
  • Ad-hoc analysis


  • Point of contact with the Retail Operations cluster Team.
  • Works closely with other departments, such as Merchandising, Marketing, Finance and EDC to constantly improve services/dialogue related to the Sales Dept.


  • Generate statistics related to the Cloud and RSM visits on the BtoB tool



  • Mastery of MS Office (Word, Power Point, Excel advance user).
  • Deep understanding of information system & BI functionality (Essbase, FHM, multidimensional cube, master data, ect…)
  • Knowledge of customer service systems (CRM, MS AX, etc.).
  • Sound working knowledge of the company business, strategies and practices.
  • Demonstrable project management expertise.
  • Strong analytical skills.
  • Detail oriented without losing the big picture.
  • Great interpersonal skills, ability to communicate in a clear, concise, understandable way and listen attentively to others.
    • Ability to adapt and respond to dynamic and ever changing work situations and environments.
    • Excellent time management skills, meeting work deadlines effectively.
    • Good organizational and planning skills.
    • Excellent customer orientation and problem-solving attitude.
    • Team-spirit.
  • English : proficient


At least 4/5 years in operational roles within a multinational Retail company and/or consulting experience.


If you want to apply, please click here !