Sales Support Manager

MISSION :

The Operations Manager is responsible for the facilitation and standardization of the operations across the Retail and Wholesale channels and for all the sales analysis.

He/she guarantees an operational excellence level towards all the teams within the Sales Dept. in order to meet the department’s objectives.

KEY RESPONSABILITIES :

SUPPORT OPERATIONS AND PROCESSES

• Support & coordination operations / projects : giftcards, MPOS, uniforms…
• “Cloud Project”: manage the tool, activate new users, create handbooks and tutorials and train on the use of the tool.
• “BtoB Project”: manage the tool, activate new users, create handbooks and tutorials and train on the use of the tool.
• Create operative handbooks for the use of the existing in-store tools in (both Concept Stores O&O and FCH) coherently with the operative procedures.
• Maintain and supervise the maintenance of the Sales Database, working together with Sales Support team and Sales Analyst.
• Control, approve & communicate Commercial targets per store, region & district
• Support both RTL and WHL Development Business Plans (activate new users, activate suppliers, manage retro planning, concept development for the WHL channel, sale terms and conditions, etc.).
• Create and supervise contents and the delivery of the Sales newsletters.
• Support annual Sales & Sales Dept OPEX budget, expenditures scheduling, variances analysis, corrective action initiation (budgeting & forecasting).
• Support the meetings organization for the Dept. : sales meetings, DSM/RSM/SM meetings, monthly management meetings, FR & partners meetings
• Define the process for the new campaign release together with Sales Analyst, Marketing and Merchandising in terms of timing, sell in folder delivery, coordination of departments.
• Support the definition of any new process inside the Sales Dept in terms of contents, coordination, timeline, delivery, with the aim to optimize and simplify
• Performance monitoring (promotions, monthly reporting and support to budgeting)
• Market insight (cannibalization impact sizing, etc…)
• Ad-hoc analysis

INFORMATION FLOW

• Point of contact with the Retail Operations cluster Team.
• Works closely with other departments, such as Merchandising, Marketing, Finance and EDC to constantly improve services/dialogue related to the Sales Dept.

REPORTING

• Generate statistics related to the Cloud and RSM visits on the BtoB tool

PROFILE :

• Mastery of MS Office (Word, Power Point, Excel advance user).
• Deep understanding of information system & BI functionality (Essbase, FHM, multidimensional cube, master data, ect…)
• Knowledge of customer service systems (CRM, MS AX, etc.).
• Sound working knowledge of the company business, strategies and practices.
• Demonstrable project management expertise.
• Strong analytical skills.

• Detail oriented without losing the big picture.
• Great interpersonal skills, ability to communicate in a clear, concise, understandable way and listen attentively to others.
  • Ability to adapt and respond to dynamic and ever changing work situations and environments.
  • Excellent time management skills, meeting work deadlines effectively.
  • Good organizational and planning skills.
  • Excellent customer orientation and problem-solving attitude.
  • Team-spirit.
• English : proficient

At least 4/5 years in operational roles within a multinational Retail company and/or consulting experience.

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